Caffe Ritazza Reading

1. I arrived to Reading station yesterday early for for my train to work. However all trains were delayed due to a tragic incident. If was quite sad for me and I asked the people surrounding coffee any further updates. The lady serving coffee was very comforting. I even caught my work train the following day and ordered again and she checked in on how I was! So kind. Little things matter. I hope she is recognised.

2. Ordered a to good to go bag from here thinking that they would be open until 6:00pm like it states on the website, arrived there at 3:10pm and they were closed! Not happy at all.

3. Poor quality drink.
   Poor quality customer service.
   Made me a drink, it wasn’t the drink I asked for.
   I explained that it wasn’t right.
   They made it again (simply spooned foam onto the milk which shouldn’t have been there), so that wasn’t right.
   I asked for a refund, they refused to give me a refund.
   I asked for head office details, they said there isn’t one.
   I explained I needed to catch the train which had just pulled in. They said I can’t give you a refund, but I can make you another drink, perhaps a latte.
   I explained that I did not have time to wait and I didn’t want a latte.

   Don’t waste your time or money here. I will try to get my£2.40 back, but the moral of the story wait until Caffe Nero is available at Paddington.

4. Exceptionally overpriced! £3.89 for a bacon roll that I would argue probably isn’t bacon 😫. To say I was a tad disappointed on my morning commute when I taped the exstautatinate £6.89 for a green tea which I later discovered had milk 😱 and a sandwich I couldn’t bring myself to finish.

5. One of the worst places to buy food on the platform! Purchased a drink and a wrap from here, which came to around £7! I was expecting a decent level of quality. What I got was a wrap full of gristle and a whole spring onion stuffed down one side! Would not recommend.

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