Carnicero Steakhouse Restaurant & Bar

1. Unfortunately i did not enjoy my experience here. I went with a big group to celebrate a birthday and there seemed to be some sort of mix up with the food? I dont think it was anything major as i know that the person who was talking to the servers about it was a bit rude, however it was still a bit dissapointing. I ordered the butternut squash and ricotta ravioli and it was disgusting. Im not sure if it was a one off thing and just bad luck as i was the only one who ordered this, but the pasta was hard (not completely undercooked but harder than it should be) and the inside was also hard. Not only that but the sauce it was put in was horrid and completely submerged the ravioli. It tasted sour like uncooked sauce or tomato paste, I could not eat it. This was a shame as I was looking forward to it aswell. Adding onto this, the calamari for startes was so hard to bite, i had to stretch it so far and i built up so much tension that all the batter came flying off. Even in my mouth i could not break it apart and i had to spit it out. Many others also complained about their food, claiming it was not worth the price and that the meat at times was impossible to cut, the vegetables were average, and the yorkshire pudding was tasteless. The ribs for starters were very nice though and very tender. The service was alright although after the mix up the servers seemed to avoid us and did not seem happy ( I cant blame them too much). The place is relatively small from what i could see and the tables felt quite cramped. Other tables also had problems which made the experience even worse. Maybe we were really unlucky, but i will not be coming back here again.

2. So me and my family visited here yesterday, nice place, our server was a lovely woman and very informative about the dishes we ordered, the food was quick to come out and the starters looked and tasted good, as for the mains the steaks were fairly decent however the presentation of the dishes was lacking the finess that I was expecting for the price we were paying for them, also was lacking seasoning on the steaks, the steak sauces were lovely and well done, the salad that my fiance ordered looked and tasted wonderful, very colourful and well presented, my niece however was very underwhelmed with her burger and she didn’t even eat it all as expected because the burger looked like it had been deep fried and was massively overcooked (kinda looked like a dry hockey puck) but my niece is a kind soul and didn’t want to upset anyone, I however questioned it and was and was informed by our lovely waitress that it doesn’t always get overcooked like that and even offered to replace it but my niece being the kind soul she is refused as she didn’t want to upset anyone, desserts were OK, I had the parfait, (was closer to a pannacotta with toppings and was incredibly sweet), the icecreams were nice (with what we had) however they had ran out of some and the lovely waitress was very apologetic and removed them from our bill, the service we recieved was very good, the food needs a little bit of work and i believe that the business would be a little better if they had soft drinks on tap rather than have 200ml glass bottles of coke, would be more cost effective that way and better for customers who drink more than 3 mouthfuls of soft drinks, but would recommend for a pleasant night out

3. Not really a steakhouse in the traditional sense (steaks on a very small corner of the menu). The highlight of the meal were the chips, which is unfortunate.

   Service felt rushed, although food was served quickly. Acoustics poor. Feels aimed at people who want a theoretically above average food experience prior to going to the pub next door. I’m not sure it delivers on that.

4. Firstly the food was absolutely amazing.
   Second the staff were very helpful, friendly and attentive. I’m a bit of a skinny guy so looking at me you wouldn’t think I eat much. I was fully aware I ordered a dish that was intended for a minimum of two but the staff were great in checking with me if that was the correct dish instead of just sending it out. They was also nice enough to move me and my partner to a larger table due to how many dishes we ordered.

5. They went above and beyond our expectations. My husband has a peanut and treenut allergy. The entire staff made sure that everything was going to be safe for him. They genuinely cared and took the extra steps to ensure his safety. I have to say you do not see this kind of customer service in the USA.
   I had the chicken with romesco sauce which was out of this world amazing. One of the best sauces I’ve probably ever had. I wish they bottled it so I could take it home. Highly recommend this place.

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