Coffee#1 Pontcanna

1. One of my go to coffee shops. And the best thing, it doesn’t sell hard lines coffee (vile scented stuff), just good old fashioned coffee. The Piccolo which is not advertised is their version of a cortado. Perfect.

2. Chai latte delicious. Colouring for kids. High chairs available. Loyalty app. Always drink specials like pumpkin pie latte or something festive for example. Can get very busy at weekends and you may not get a seat indoors. Small outdoor seating but very close to busy road.

3. I’ve been in Cardiff for just a week and I’ve already fallen in love with this café! I was very well attended (I ended up forgetting to ask the name of the person who served me, my oversight) and I came back today to work in the afternoon. The environment is pleasant, organized, and has spaces for working. I highly recommend it and will return many more times!

4. Lovely staff, food v average (ham& cheese panini). Iced mocha quite nice though not mixed very well. Loads of space to sit (we were with a pram so v handy) but to be honest there must be better places around, sorry!

5. Really disappointed with my recent experience with the lack of customer service here from one staff member. Took my family here for breakfast and the food and place looked great, but the Australian middle aged tall man who was serving us was so awfully rude! The constant judgement of us on his face really upset my dad and my sister was upset from his awful service she refused to buy anything from him. The looks we received were of absolute disgust. We were just asking questions because it was our first time in Wales. I tried my hardest to get some kind of humility from him but it was impossible. He even said he runs the other way when he sees other Australians and we were Australian! We found this incredibly rude. He needs training on diversity and discrimination and needs to apologise to my dear father. Disgusting behaviour from a fellow Australian. We will not return. The young man who delivered our food was awesome and should be training the others on providing exceptional customer service.

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