Costa Coffee

1. I love this branch in particular. It has a different atmosphere and delicious coffee with cinnamon, but it needs to clean the seats and the bathroom is dirty Likewise, forks and knives need to be washed more than once. I take a fork and a knife and scrub it

2. Staffs are friendly and service is good.
   Classic Costa café. One of the bathroom was broken. Wi-fi was fast enough.
   Tried the hot milkshake. I liked this concept tbh. Lifts up life on a chilly day 😂

3. This costa has a nice seating area as you go past the counter towards the back. Staff were friendly and drinks were the usual standard. The only thing that let it down was the toilet. Everyone was able to use the toilet with the wheelchair and baby changing sign on the door which meant others had to wait longer. This isn’t good if you have a disability which means you need to use the toilet urgently. The other toilet has a key pad on the door so of course people wouldn’t bother to get the code if they can just walk into the accessible toilet. When I did eventually get in the toilet, both the paper receptacles were empty which meant my husband had to govand ask them to fill it up. The assistant did this straight away but only filled one receptacle half way. The floor was very wet around the basin and toilet area which could of caused someone to slip. I think I toilet check schedule would be good.

4. Please train your staff. On 5th October at 2:15p
   the staff messed up with the toasties and I’ve been served with the Ham & Cheese toastie instead of plant-based version. It has been a take away so I realised only 10 minutes later, when I was from the store. It’s disappointing as I’m vegan and couldn’t eat it.

5. Shocking service. Not really busy no-one in front or behind us. There were 2 people working making frappes. One in uniform the other in his own clothes.We stood there for 8 minutes, neither of them acknowledged us or spoke to us. The male in plain clothes was making his own drink and one for his girlfriend who then just walked out with the drinks. The other staff member continued to make drinks for who knows who as no one else was waiting.
   I think we must have been invisible. We decided to leave without ordering and took our customer elsewhere. I use Costa several times a week and this is by far the worst service I have received. Not what I expect , come on costa you need to sort those staff members out, if the don’t want to be there then they should work elsewhere.

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