Costa Coffee

1. I write this review to praise the attentiveness and consideration shown by the employee Sean. To clarify, this review is with regard to the smaller station branch that sits between platforms 3 and 4. Sean’s commitment to being helpful and welcoming became evident to me even before I had realised he was a Costa employee: I must have been obviously in a confused state when trying to access the Costa that is besides platform 1 from the platform side, but couldn’t owing to some refurbishments in progress. Sean, in passing, came over to offer any assistance, and quickly pointed me towards the branch between platforms 3 and 4. I popped over and – with some surprise – was met by Sean behind the counter, now in Costa uniform. His extremely positive attitude to his work, marked by his continuing displays of consideration to all customers as well as his general efficiency, is something I’d like to highlight here. Thank you, Sean – you made a trying train journey far more bearable!

2. Service and food is good and quick here. However, as much as I love Costa generally, I’ve spent half an hour sitting at a table inside the store listening to a female member of staff whingeing about how she is been treated by senior staff. I understand that not everyone is happy in their work, but guys.. Have these conversations out of earshot of your customers, please 🥺

3. This is about the small Costa between platforms 3 and 4, NOT the main one (they’ve always been lovely). A staff member was unbelievably rude when I asked about tap water. They weren’t busy. In fact I was the only customer in there and they were chatting amongst themselves. She loudly snapped at me in a really rude, condescending, and aggressive way. Another staff member interjected, trying to explain why I’d asked, and possibly calm her down because she seemed so angry (about tap water?!). You know its bad when other staff members feel the need to mitigate the behaviour of their rudest colleague. I don’t think a public facing job is the best career for her, and her colleagues shouldn’t have to try and smooth things over when she, out of nowhere, speaks to customers like toddler throwing a tantrum.

4. i work at costa (not this one) so i know how a costa should be ran. however the customer service at this location is AWFUL i asked for an iced oat vanilla chai to which the barista replied “iced oat chai” when i said yes but also with vanilla he said, your drink is sweet enough without you don’t need it, like let me get my drink how would like pls, i always get this drink they same at every costa, i don’t have rude baristas anywhere else. The staff were stood around chatting when there was a massive queue and it was dirty inside. My brownie was stale and squished in the bag, u like when they were on display. i had an awful experience unlike any other costa i’ve been in before.

5. The staff are friendly and amazing! The team are efficient in serving drinks.

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