Dong Fang Asian Fusion

1. Shocking service absolutely would not recommend.
   Ordered through Just Eat as we had previously done and had received telephone calls on these occasions asking for directions and to be told delivery charge would be higher due to being a little further away from them. (We are 3.5miles from this place).
   Waiting over 1.5hours after the tracking updates said food was on the way to ring and check a time for delivery.
   Spoke to an incredibly rude manager who said it wasn’t her problem, claimed she had cancelled the order because we were too far away (even though we told her the tracking updates said different).
   Asked if on this one occasion since we had already paid for the order that they could honour it and we would pay the extra delivery on arrival as we had been asked to do previously. More or less laughed down the phone and told us no way, and told us it was up to us to sort a refund with Just Eat.
   Shocking customer service and happy to take the payment quickly enough for orders but not so keen to provide a refund.

2. Such a lovely Chinese place, the service there is brilliant and fast service. The food is tasty but there’s better Chineses, I feel it tasted bland and could be better/improved. We sat in, I got a sweet chilly chicken, my woman got chicken chow mein and we drank 2 diet coke cans which came to £31 in total. The price varies if your sitting in or take away. Take away is cheaper.

3. Visiting a friend and got some food in there, 1st off on that food was lovely and big portions!

   But extra props to the staff, especially the lady behind the counter (forgot ask name sorry) I left my wallet on the couch after paying and she was trying to find me on Facebook and everything which many places/people wouldn’t bother to get it back to me before I rang them to check was it there

   So def be back in when head up there next

4. Just out of this restaurant/ takeaway but had to write this – I experienced a very very poor customer service from top to bottom.

   To make matters worse the receptionist or even head chef (Katiey) could not explain the menu even after cooking up the wrong meal for the customer, not apologies whatsoever.

   Having been in Asia couple of times, it’s worth mentioning this isn’t the place to go.
   Got a Dong Fang combo and it was way too salty.
   Not to mention the price – give this place a miss, NEVER AGAIN!!

5. Ordered a sushi bento box and I got tempura prawns and burnt chicken and rice for the same price. If you don’t have something take it out of menu. Not stuff full of oil. First and last order from this place. Waste of money. No sushi.

Comments are closed.