Oxfam Furniture Southampton

1. Super friendly and helpful staff. They have a fantastic collection of books. It took a lot of self discipline to not browse and buy more but I kept reminding myself that I’d just donated 3 crates full of books…

2. Awful customer service experience. They arrived earlier than arranged making me rush to get there, to then turn down a perfectly fine piece of furniture saying they would not be able to sell it so were not interested. Then justified himself by saying I had a booked a viewing of the furniture and not a collection – which wasn’t true. Very ungrateful, will not be donating anything to Oxfam in the future.

3. Organised a sofa collection. They came 4 hours earlier than expected and stated they couldn’t pick up the sofa because the springs are broken. No idea what they are talking about, the sofa is fine. Guess the charity is doing pretty well to turn down donations!

4. 👍

5. Good staff good
   No haggling room or offset the delivery charge but I did ask but was a firm NO
   Maybe in these times of osterity its better to sell for a few quid less than not at all
   I did make a purchase and I am happy the the service so far.

   Thank you

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