Pumpkin Cafe Cardiff Central

1. I ordered the only iced tea/cooler available and it was the most bitter thing I ever tasted. Couldn’t take more than 3 sips. I didn’t know how to throw it away since it is filled with liquid so I asked the woman who made the tea if she could pour it out. She shrugged her shoulders and said “you don’t want it? Ok” in a defensive tone and gave the other guy a look. Not quite sure why she took it so personal but poor taste and poor customer service.

2. I had a chicken baguette it was amazing. The salad was super fresh. Staff very friendly and attentive. Clean and cosy place. Definitely one of my new regular cafes.

3. Awful in almost every respect. Both my Mum and I have got awful stomachs from the nearly inedible breakfasts we had there earlier today. They consisted of cheap and stale ingredients, and were served almost instantly, and upon eating it we knew why. They had clearly been sitting under a heat lamp or similar for quite some time.

   The bread was so tough and chewy on our breakfast rolls that neither my mum or I could get our teeth through them. My mum had to discard half of her roll because she was worried it would dislodge her crowns! Bacon was also massively undercooked, and I can only describe the overall taste as cheap and nasty. There was also a large amount of condensation on the bottom of the bun making it soggy and VERY chewy, where it must have been sitting somewhere very hot for a long time. Yes they were indeed cheap as part of a breakfast coffee deal, but they should at least be edible. Not expecting it to be cooked fresh, but at least cooked within the last hour!

   Furthermore the tables and chairs are so tatty and eroded that they look like they moonlight as furniture used by sellers at carboots. Doesn’t give the station a good image at all.

   Also abysmal was the service. There seem to be two ordering points, and I apparently queued up at the wrong one behind two women being served, because when it came to be my turn the girl asked for my order and then immediately walked away for about half a minute and returned to tell me to come around the other side. No pleases or thankyous or smiles, just abruptness and no idea how to deal with people efficiently and politely.

   Shall make a conscious effort to go to somewhere else if I need refreshments around the station area.

4. Horrific service, 3 staff members, 2 seem to be hiding. 1 female staff member serving her friends and just happily chatting away whilst ignoring customers.
   Staff training on customer service badly needed.

5. We ate in station, whilst it was very good, the food was expensive but then we were in a train station so this was expected. Plugs helped me charge my phone.

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