Starbucks Coffee

1. I recently ordered two medium lattes to go, and the experience was nothing short of frustrating. After waiting around for 20 minutes, I noticed that everyone who ordered after me had already received their drinks. When I finally asked about my order, I was told there was no record of it.

   A person, who seemed to be the shift manager, approached and made me feel as if I was lying about having paid for my order 20 minutes earlier. I explained that perhaps the person at the till misunderstood my order or my name, as there were two (completely different) drinks sitting there under a name that didn’t even resemble mine. However, instead of resolving the issue, the manager implied it was somehow my fault for not having a resit or the the mix-up in the first place. My only mistake was not actually asking for the resit (lesson learnt).

   Beyond this specific incident, I’ve noticed a significant drop in customer service and atmosphere at this location over the past two years. The staff seem so uninterested in their work, and their expressions show it. You end up feeling more like an intruder than a valued customer.

   I don’t usually write negative reviews, but the customer service here has become incredibly disappointing. I left feeling as though I was being accused of some sort of coffee scam. This was a truly terrible experience, and I certainly won’t be coming back.

2. The young lady who served us this morning seemed to be having a difficult time and was not very friendly towards us or another foreign customer. She prioritised the British customer’s order, leaving us waiting for quite some time. Her attitude was quite shocking, as she did not smile or interact with us at all. When we pointed out that our coffee was made incorrectly, she made a face and seemed annoyed. While waiting for her to remake our drink, we noticed her gossiping about us with what appeared to be her manager. In contrast, there is another lady here who is always smiling, welcoming, and interacts with all types of customers. She seems to genuinely enjoy her job and has a wonderful personality. I believe her name is Joe, if I’m not mistaken.

3. Not the best of Starbucks. Never have enough staff working (usually just 2) so if you don’t mind waiting 25 minutes for a drink!

   And the car park is only 30 mins or else a fine.

4. Will be honest had the occasional negative experience here
   The customer service, greeting and professionalism from Mia was first class on more than one occasion recently
   This girl rocks and shows so much maturity
   She interacts so well with customers even when she’s under pressure
   I’ve got the feel good factor back here once again
   Go Mia ⭐️⭐️⭐️⭐️⭐️

5. I had a disappointing experience at the Starbucks coffee shop on St. Land ls9 Roundhaye. The overall condition of the shop left much to be desired. The tables were dirty, and the floor had an unpleasant odor, as if it hadn’t been properly cleaned. It’s unfortunate, but I have to echo the negative reviews I’ve seen.

   To make matters worse, it was frustrating to witness the supervisor seemingly prioritize a cigarette break over attending to waiting customers. This lack of attention to customers’ needs was quite disheartening.

   Even the drinks fell short of Starbucks’ usual standards. Overall, it was a subpar experience that left me questioning whether I’d return to this particular Starbucks location.

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