Tapas Brindisa South Kensington

1. my recent experience at your restaurant, Tapas Brindisa South Kensington, which was deeply disappointing. I hope you will take this feedback seriously as it reflects several areas that need urgent improvement:

   1. Service & Hospitality:
   • The host was unwelcoming, and I perceived discriminatory behavior. Despite requesting a specific table, it was given to another group who arrived after us. This felt unfair and unprofessional.
   • The manager, who was wearing a black suit, did not exhibit any hospitality. She was unfriendly and did not seem engaged in creating a welcoming atmosphere. There was no acknowledgment, no smile, and no thanks when handing over the bill or the change. This left a negative impression on our overall dining experience.
   2. Food Quality:
   • The food itself was underwhelming. Many of the dishes were lukewarm, and overly oily with an excessive amount of olive oil. There was nothing particularly special or memorable about the dishes, considering the price.
   3. Value for Money:
   • The prices of the dishes were much too high for the portion sizes and the quality. Paying £18-£24 per dish felt unreasonable. Adding a 13.5% service charge on top of that, despite the poor service, made the overall experience feel overpriced and not worth the visit.

   Overall, this experience has left a very negative impression, and I would not recommend this restaurant to others. I hope you can address these issues to improve both your service and food quality for future customers.

2. nice food and service. we were served by the waitress who we don’t know her name but her hair is a bit dyed pink. she serves us well and recommend some nice dishes. the octopus and the shrimp are must order, so yummy!

3. One of my favorite Spanish spots in London! I’ve been here several times, and it never disappoints. The gambas al ajillo are always a highlight – juicy, garlicky, and full of flavor. The croquetas are crispy perfection, and the Spanish tortilla hits the spot every time. Also, the chorizo is a must-try – smoky, rich, and pairs wonderfully with the rest of the dishes.
   Good selection of wines.
   The cozy atmosphere and friendly service make it a great place to relax and enjoy some authentic tapas. Definitely recommend for anyone craving a taste of Spain in London!

4. Very lively & vibrant place to hang out over a drink & tapas on a summer evening and we were seated outside at the Al fresco area. The bar tender Jose was very friendly & I have 2 cocktails called Verano Verde which h was awesome. We were a big group & the staff were attentive. The food was great & each of us manage 2-3 items to share @ o really love the gambas, squid ink paella, grilled octopus.

5. What a pleasant experience!! We walked in and had an amazing lunch. Service was fantastic and the sangria was amazing

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