Tesco Cafe
Excelsior Estate, Excelsior Rd, Cardiff CF14 3AT, United Kingdom
Monday: 8:00 AM – 5:00 PM
Tuesday: 8:00 AM – 5:00 PM
Wednesday: 8:00 AM – 5:00 PM
Thursday: 8:00 AM – 5:00 PM
Friday: 8:00 AM – 5:00 PM
Saturday: 8:00 AM – 5:00 PM
Sunday: 9:30 AM – 4:00 PM
#Tesco #Cafe
Food was alright for the price you pay, but the other customers were absolutely feral. There was a father encouraging and joining in with his primary aged children shouting “we want food” and “we’re number 14”, which was loudly audible across the whole cafe.
Staff did nothing to tell them to act appropriately. I can only assume they were there because of the free children’s meals in half term.
I finished eating and left as quickly as I could, as my ears were starting to bleed.
Edit Nov 2024-
I can only assume the staff read my initial review & remembered the customer who sent her food back (very politely & apologetically I might add) because this afternoon I came in with my daughter to order a meal to share.
I had a very pleasant interaction with Marie when ordering. When my food was ready the server came up to the table from behind me & tossed my plate down in front of me without so much as a heads up, she did not even look at me or give me a chance to move anything on the table to make space, She just threw my meal down & disappeared. In case you do happen to read this review (lady with the very high, slicked back bun who has worked there for yonks) I want you to know I was having a TERRIBLE day, I was doing everything in my power to keep it together for my little girl. But your behavior absolutely finished me off. If my daughter hadn’t been hungry I was ready to grab my things and just walk straight out. I had to stop myself daughter seeing me start to cry. I saw you serve other tables politely & with respect so I’m not chalking this up to just being busy / stressed. I felt very unwelcome.
You have no idea what someone is going through & in your line of work it’s important to keep that in mind.
I don’t know how much of this encounter Marie saw or heard about but id like to thank you so much. Your act of kindness when I was desperately trying to hold it together for my baby was hugely appreciated. Thank you ever so much! What a kind, beautiful person you are.
I’ve left my original review below.
Most of the staff are always super friendly & helpful. Coffee is always lovely.
I’ve visited quite a few times but this most recent visit I had to send my food back & ask for a refund.
They do seem to be understaffed as every visit there are always a lot of tables that haven’t been cleared/ cleaned.
Great cafe, clean and lots of space to sit. Food is fine, and very good value, particularly with the kids eat free deal
First time eating here, lovely decor. Had the vegan breakfast which was fab, everything on the plate was delicious. My server Dan was very friendly. Tables were clean, only improvement I’d suggest is making sure chairs/booths are clean too.
Friendly staff and quick service.
Don’t recommend jacket potato, they are dry and beans and cheese option is mostly beans. Last time I went baby leaf salad was actually beginning to go bad and tomatoes were off. I usually have veggie breakfast which is quite good. Hubby says fish and chips are good too.