Turtle Bay Swansea

1. What a place! We stayed for the bottomless brunch and we had the best time, we had the best server Caitlin, she made us so relaxed and was so friendly. Speedy service and stunning food! Thank you so much, will definitely be returning xx

2. The food at Turtle Bay Swansea really let down the whole restaurant. The waiting staff were absolutely lovely as were the bar staff who did everything they could to make our experience really nice, but the kitchen let it them down massively.
   The food took nearly an hour and a half for it to come out. We were warned that there was a 40-minute delay on the food but after an hour it got excessive and then we had to continue to wait even longer… The cocktails were made really nicely and we enjoyed them whilst we waited. When our food finally came out lots of it was cold as it had been sitting waiting on the shelf for the rest of the food to be made.
   We were a party of seven so I understand this as larger than normal but it’s still not a huge table size.
   The jerk chicken wings were absolutely soggy in a watery sauce which we actually left and didn’t eat. The Kingston Fried Chicken came out cold as did the squid which meant that it was all tough and chewy. We spent nearly £250 and everything felt mediocre and rushed.
   A service charge was added onto our bill automatically which we thought was a bit cheeky after such a fiasco. We left it on there as we felt that the waitress deserved it after all of her running around, but actually the restaurant didn’t warrant it as the food was atrocious and the kitchen was slow. It wasn’t a particularly busy night, there were so many empty tables. Not the best experience of Turtle Bay and we definitely won’t be going back. Such a shame as we really enjoy Jamaican food. I hate leaving a negative review as I absolutely love eating but the food really didn’t live up to expectations.

3. We went to TB for dinner on a Tuesday night. The decor was nice but as a Jamaican-Guyanese coming from Canada, I felt like the atmosphere catered more to non-Caribbean people. We got there just as happy hour ended (6:31pm) but we were still given the deal, which made us quite happy. The drinks were great! Unfortunately when we ordered the jerk platter, we were told that they were out of jerk chicken. Mek mi wan fi cuss! How dem nah have jerk chicken?! We ordered the yardbird and jerk ribs instead, and side plantain. The ribs were mediocre. Tastes like watered down grace bbq sauce; which if you know about jerk, you know that’s not good sauce. The yardbird was decent. We were impressed by the size. The best thing we ate was the plantain. I’m very picky about it, and this was the best restaurant plantain I’ve ever had! Personally I would label this restaurant as Caribbean inspired. If you’re looking for true Caribbean food, go elsewhere (or find an auntie’s house). The drinks, service, and plantain were the best points. Although not overly impressed, I would go again to give them another try as the menu is extensive and the desert looked delicious!

4. Always come to turtle bay for a bottomless brunch, best one in Swansea. Great drinks by Liv, great service by mystique and great food by Connor. Definitely a repeat customer.

5. Went here at 4.30PM on a Tueseday. Cocktails were fine but we waited for the food we ordered more than 45 minutes when the place was not even crowded. The food also was not really good 🙁

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