Vegan Express (We Are Open)

1. Food was due to arrive at 12:50AM, over an hour later still no food. Person on the phone insisted it had been delivered and to “check my front step and call them back.” I was stood on my front step. Extremely rude! Just wanted me off the phone and to let Just Eat deal with it.

   Some time between 3AM and 9:30AM the food was left on the doorstep. By that time we were in bed, no knock on the door. (The dog would have barked)

   When I saw the food I was genuinely unsure whether they were just taking the p***. A whole lettuce and some chicken pieces with onion. Sloppy, flavourless, no effort. Could have made the same or better in 2 minutes.

2. If there was an option for zero stars, they would get it. Do not order from them. I was visiting Leeds and placed an order through Uber Eats. They never updated the app to say the food was on the way. Uber Eats sends me a message to see if the food was delivered and to call the restaurant if it was not. I called the restaurant and they told me they would not deliver to me because I needed a UK phone number. They said they were not allowed to call me through the app. She then tells me if I did not have an international number, she could not deliver my food. Meanwhile, Uber Eats kept telling me to contact the restaurant and my food was being delivered and the restaurant kept telling me they would not deliver my food. I am convinced their delivery service is a scam to keep people’s money because they will fight giving you a refund. Be warned – do not order from them. I should have paid attention to the Google reviews. You can never review them through the app if you never receive your food.

3. So disappointed. Over the years probably ordered from here 20+ times. Deliveries always been a bit off, rare occasion 2hrs+ but the food is great. Rating so poorly as I placed an order last Sunday, waited and waited but it never turned up. Called numerous times and the phone was off the hook. As I ordered on their website I had no protection so have just lost my money. Called multiple times this week as thought it may be an error, phone is still off the hook. Left numerous voicemails and no one’s got back to me. Really enjoyed the food – so disappointed I now have to find a new Chinese!

4. Extremely rude staff, refused to give order without us paying an additional £4 for delivery as they claimed they had tried to contact us, our call logs showed we had no missed calls and they refused to even acknowledge this.

   So I would not recommend due to the extremely rude staff and poor service.

   Discussed with Uber and they refunded us straight away after we explained the situation.

5. Used this takeaway many times and the food was always lovely albeit regularly missing items.
   Placed an order from their own website as usual on Fri 18th Oct at 8pm and it never arrived!
   Rang many times to see where it was and they never picked up the phone…went to answer machine so left 3 messages but they never got back!
   On Sat 19th on opening i drove to the takeaway and it was no longer there! PLEASE DONT ORDER FROM HERE!

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