Aroma

1. Beware of buying food over the weekend/bank holiday. Sausage bap was rock hard and inedible. Staff said that it is meant to be so!!! It’s not like it’s the first one I have eaten here! Anywhere else, an apology would have been forthcoming.

2. I am writing this review as currently not impressed…….
   Firstly- the new loyalty app is not adding on points so not getting anything for my loyalty!!!!

   Secondly- I was shouted at by a guy the other night as they were closing early due to short staff but there were 8 people in the que. I understand about being short staffed but they are in a hospital, I rushed from work for visiting, very anxious as husband in surgery that day, and didn’t appreciate being made to feel like I’d done something wrong in front of a lot of people.

3. At last a place to get good tea after the rubbish that Starbucks make. Had both the English Breakfast Tea and hot chocolate which I add a dusting of dark chocolate powder to. Both drinks nice, but the chocolate with the dark chocolate powder WOW. Would drink here again. They also have a small booth in the main seating area as well as the shop.

4. I have to agree with some of the reviews for this cafe. Someone needs to train these members of staff or re-recruit. Staff members need a massive reminder of where they work and what sort of situations their customers may be going through. They are very loud for one, but I’ve heard so many swear words and crude jokes towards each other having been here for only a day. They need to grow up, they are not on a night out and this needs to be addressed.

5. Best coffee and cake in University Hospital of Wales. Good selection of sandwiches, rols and paninies and other drinks and nibbles. Staff are always very welcoming. Clean and comfortable. Prices are reasonable. Good turnover of people,staff and visitors.

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