Costa Coffee Drive Thru

1. Had an Asian lady with black hair (Sordy I don’t know their names) make my drink and she was clearly struggling as a man came in and had to tell her to do things now and get another member of staff in. A blonde lady came in and took over and made my boyfriends drink which he tried and it was nice but now he’s too scared to keep drinking incase of health implications. my coffee has a black hair stuck to the lid on the inside and I myself have blonde/ginger hair. Please see photo. Genuinely so upset with the level of care or should I say lack there of from this one staff member as it’s clear the others know what they’re doing. My drunk cost me near £4 and it’s absolutely wasted ? £9 on drinks we can’t even have ??? Furious. Wont be returning to my own local costa. Really disheartening to see the care and quality of our food services have rapidly dropped.

2. Came through the drive thru at rush hour this morning and server was a lad who was on his own working very hard! He was running the show with great customer service and really brightened my morning after hearing the sad news of Liam Payne! The gentleman is a real credit to your team!

3. Service is very friendly and approachable here. The atmosphere is calmer than most cafes and most importantly the coffee hits the spot! My go to: an iced oat latte with sugar free syrup! If you’re about in the City Centre then be sure to drive thru and grab a Costa coffee!

4. This drive thru Costa is a great little gem of a coffee shop, it’s conveniently located at the five ways roundabout In Birmingham.

   The drive through approximately 7 – 12 minutes as it is relatively small only serving 8 cars at at time. There are parking spaces with 3 hour limit I do not believe you have to pay for parking (I do advise that you check upon entry).

   Inside of the café was relativity welcoming.
   The staff where bustling about completing orders but no attention was given to the vacant tables that still had the residue of the last customers present and chairs that where covered in crumbs and juices.

   It’s a little pricey for a herbal tea as one Jasmin’s and Green Tea Pot was £2.10 when it’s just a tea bag and hot water which is free of requested.

   As you walk in you see several tables to be seated and the cold fridge for toasties and sandwiches some fresh fruit too. You can buy Costa merch as well like flasks and cups.

   To the back of the cafè there is two cute meeting room type seating areas where you can really enjoy the peace and quite and maybe do some group meetings in peace with a nice coffee.

   It’s convenient as it’s is on the door step of a well known hotel and the edge of five ways.

5. Drinks and food are fine but just a bit of feedback. The seating feels really outdated compared to competitors like Starbucks. The bulky chairs often feel boxed in. Also the bathroom is a complete state, no soap, water on the floor and dusty.
   Would be best to have a more “handsfree” flush too and a lid for the seat so the flush doesn’t spread everywhere.

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