Franco’s

1. Lovely family lunch here today and plenty of choice for everyone. Staff were all friendly and quick service. Was a bit of a wait for the toilet as they only have the one, but apart from that if was a great visit

2. I had a great breakfast on Monday morning here. Plenty of available tables around 10am, even ones to sit outside if you’re brave enough to face the Welsh weather. The young staff were super friendly, I ordered the largest breakfast and it was no trouble to substitute one item that I don’t like for an extra hash brown. The portions were large (just what I wanted!) it was everything a full English breakfast is expected to be from a traditional cafe. The complimentary cuppa goes a long way too, as many places charge extra for this lately. My only suggestion, I didn’t see fried bread on the menu which isn’t something I go for, but my friend who usually goes for breakfast with me will always ask for it (the staff were so obliging, I’m sure they’d fry some bread if requested) thanks for a great start to my week, guys

3. We had our lunch shortly after arriving into Swansea. A very friendly host and proprietor welcomed us, we felt very much at home. Friendly service and good food. Don’t miss it.

4. First time trying the cooked breakfast and chai latte. Chai latte was so nice, I ended up having two. Lovely staff, beautiful food and clean. Great work guys!!

5. Very disappointed in the service we had. Me and a follow work colleague supported a gentleman with autism and learning disabilities to this cafe to have a cake with ice cream. The owner came and seated us and seemed very friendly. A lovely waitress came over took our order and said it wouldn’t be long. A few minutes later the owner of the cafe came over and said “3 people for one dessert?” I replied explaining that we were working and just supporting the gentleman out and explained that he had learning disabilities, to which he replied “you cant even afford a coffee”. I then told him that my financial situation was irrelevant. He then proceeded to tell us we had to sit outside as it was lunch time and we were taking a table for customers that might want lunch, bearing in mind it was heavily raining. I said this would not be possible as we had already sat down and ordered our food. He told us that next time we would have to sit out side for such a small order.
   We then told him it was fine we wouldnt be coming back after this due to the rudeness. He said it was not rude but it’s lunch time, and they serve food not just cakes. Again not seeing the issue as we did pay for a cake and ice cream. At this point I said that i would be leaving a review online. He then changed his tune very quickly and offered us free coffee or waffle which then insulted us further due to the comment made about not being able to afford a coffee, we declined this and said we would leave as soon as the cake had been eaten.
   He then hovered trying to apologise for the rudeness, we said we appreciated the apology but that it was too late for that and that we would not be returning.

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