The Hideout

1. I can’t speak for the food at this place; it looks lovely but I’ve never tried anything.
   My reason for writing a review is that I approached the lady working behind the window today – a middle aged woman who sounded French maybe. I asked if I could buy plastic bags as I needed them for my pupils who were collecting leaves for their lesson. I was polite and even greeted her, and asked 2 or 3 times because each time she was like “What? What are you talking about bags? What bags?!”, despite speaking in plain English and even explaining clearly. Her demeanour was horrible to the point where even the teaching assistant who was with me was shocked. At the time I couldn’t really react as my pupils were right behind me listening to her have a go at me basically. In all honestly I wouldn’t have dignified her with a reaction anyway, over some bags? I hope whoever reads this review can speak to her about customer service, and leaving possible problems at home. I didn’t deserve to be spoken to like that, especially in front of my students.

2. Amazing community cafe. The staff are always friendly, welcoming and accommodating and the food is amazing. The chai tea and cakes are not to be missed! Really nice location. Such a great asset for Grangetown.

3. I had some sort of a vegan cake with cookie dough chocolate and creme, my new favorite cake! Coffee was also really good 👍

4. Great coffee, always have events on, could offer more dairy free alternatives. Not tried the food but the cakes look amazing.

5. This place is the best! Can’t recommend the coffee and amazing cakes enough. I’ll tell anyone that’ll listen, not sure I’ve ever had a better flat white. The staff are friendly and really great 👍

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